Returns & Exchanges

We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us accounts@beeco.com.au and we will do our utmost to resolve any issue.

Beeco Trading does not have to provide a refund if you simply change your mind on an item, so please choose carefully.

Should you wish to make a claim relating to your product for (1) damaged in transport or (2) incorrect goods received. We advise this must be done within 7 days of receiving your goods by telephone or email.

After confirming claims when receiving the returned goods at our warehouse, we shall then promptly (a) re-supply the item(s) or (b) credit the relevant invoice appropriately. Importantly it is always the customer’s responsibility to review the goods received prior to their opening.

Goods received, even in the event of incorrect supply, shall only be returned for re-supply or credit, if the goods are unopened & in their original condition.

Several types of goods are exempt from being returned such as personal hygiene products, feminine hygiene products, dental floss, cotton buds or toothbrushes.

There are certain situations where only partial refunds are granted. Any item not in its original condition, showing signs of damage or missing parts. 

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

RETURN ADDRESS

After you have contacted us regarding your order and we have agreed to process a return please send your return to:

Beeco Trading, 10 Fairway Close, Unit 11, Manly Vale NSW 2093, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

We will notify you once we receive your return and will process your refund or replacement item accordingly.